Challenge: An insurance company is inundated with hundreds of daily emails, each containing numerous attachments pertinent to policies and claims. The manual task of categorizing each email and associating the appropriate response with the relevant policy or claim in their system has become increasingly time-consuming and inefficient.
Solution: The team at Quick Silver Systems addressed this challenge by developing an innovative SMTP email routing solution, harnessing the capabilities of Machine Learning (ML) and Artificial Intelligence (AI). This advanced system is designed to accurately discern whether an incoming email pertains to a specific policy or claim. It then automatically processes the email and all associated attachments, integrating them directly into the corresponding policy or claims document imaging system. Moreover, the solution enhances operational efficiency by promptly notifying underwriters or adjusters of incoming activities through systematic workflow alerts. This cutting-edge service has dramatically streamlined the email classification process, reducing the manual workload by improving the classification rate for all email responses generated by the system.
